TD Direct Investing was launched in 1997 in a UK share dealing market. It was originally called Green Line Investor Services (UK) Limited and went through a number of different ownership structures and names. It is currently known as TD Direct Investing. The organisation is based out of Manchester and Leeds in the UK. TD Direct Investing has over 300,000 clients and currently manages over £13 billion in cash assets and stock.
TD Direct Investing Commission and Fees
As is the case with any other lending organization, TD Direct Investing has a complex fee structure based on deals made within the last three months. The company doesn’t place fees on trading in funds, but trading in stocks, corporate bonds, gifts, and ETFs can incur a fee per trade.
The organization offers an introductory fee of £5.95 per trade for the first three months. After this accounts are charged either a Standard, Frequent, or Active rate. Frequent accounts are given to those who make a minimum of 10 trades each month for the past three months and comes with a high rate of £8.95 per trade. Active accounts have at least 20 trades each month for three months with a lower rate of £5.95 per trade. Finally, there is the standard account for less than ten trades a month with a high fee of £12.50 per trade.
How Effective is TD Direct Investing Customer Service?
The TD Direct Investing customer support services are respected for their response time and knowledge. TD Direct Investing is one of the few organizations that offers Live Chat customer support. They also have a telephone helpdesk service that is open for longer than other trading companies in the UK. The telephone support service is available between 7:30AM and 9PM Monday to Friday and 9AM – 3PM on Saturdays.
The response time can vary though. Sometimes you will get a response nearly immediately, while other times you could be waiting for a few minutes. The phone consultants are polite and take the time to understand any problems or questions clients may have. They provide accurate information and comprehensive answers to enquiries.
The company has always been in a strong position since first launching into the UK share dealing market. Even though the platform is a little generic, TD Direct Investing has managed to reach the top of the UK online share-trading market.